IT Home Department Home

IT Business Units
Service Level Agreement
IT Services Catalogue
Management Liaison
IT Helpdesk
Megalab
IT Service Hours
IT Training Room
Mailing Lists
Feedback

Staff Directory

Search Engines

Search it.ecu.edu.au
Search WWW

Helpdesk ShotIT Service Desk

Needing help with your computer? Problems with an application? Need some assistance using the Modem Pool? The ECU IT Service Desk is here to help you.

> How can I contact the IT Service Desk?
> When is the IT Service Desk open?
> What do I need to know when contacting the IT Service Desk?
> Where can I look for assistance before calling the IT Service Desk?
> Is there anything the IT Service Desk can't help me with?
> Further Questions?

How can I contact the IT Service Desk?

To contact us for assistance, you can either:

Telephone: (08) 9370 6000 or extension 6000
Email: itservicedesk@ecu.edu.au

It is preferred that you Telephone us for assistance should your issue require immediate assistance.

When is the IT Service Desk open?

For IT Service Desk opening hours, please refer to the IT Service Hours page.

What do I need to know before contacting the IT Service Desk?

To assist you as quick as possible, please have the following information ready to provide to our Support Technicians:

For Staff:

 

For Students:
  • Your Staff ID Number
  • Your Current Location & Phone Number
  • The HD Number of the machine
  • The nature of the problems you are experiencing
  • What, if any error messages have you received?
 
  • Your Student ID Number
  • The nature of the problems you are experiencing
  • What, if any error messages have you received?

Where can I look for assistance before calling the IT Service Desk?

The IT Services website provides comprehensive information on the majority of services we provide along with information and links to information on various University services and systems.

If you are unable to find what you are looking for, simply use the Search facility located on the left hand side of any page within the the IT Services website.

Is there anything the IT Service Desk can't help me with?

The IT Service Desk is restricted to providing assistance with SOE Computers or those covered under a Annual Maintenance Contract. We also assist with various University services and systems*. The IT Service Desk does not provide assistance with problems relating to personal computing equipment.

For the full list of services provided by the Service Desk, please refer to the KITSC Information Technology Service Level Agreement.

* Limited to University services and systems which are centrally provided. A list of these systems is available within the KITSC Information Technology SLA.

Further Questions?

For more information please contact:

IT Service Desk
 Email: itservicedesk@ecu.edu.au
Telephone: (08) 6304 6000
Fax: (08) 6304 2220